Have questions about facility management? You’re in the right place. At Opus Operations, we provide clear answers to the most common facility management questions, from how we hire and train staff to how our technology ensures accountability, safety, and measurable results.
Whether you need janitorial services, hospitality staffing, security professionals, or front-desk management, our integrated approach ensures your property runs smoothly, safely, and efficiently.
Opus Operations is a U.S.-based facility management company providing janitorial services, hospitality staffing, front-desk personnel, and professional security support for commercial and residential properties. The company manages on-site staff, daily operations, and service quality through centralized oversight and performance tracking systems. Opus Operations primarily serves property managers, owners, and operators responsible for single-site or multi-location facilities that require consistent staffing, regulatory compliance, and documented service performance.
Opus Operations was founded in 2019 and has provided facility management and staffing services to clients across the United States since its founding.
Opus Operations is selected by clients that require documented service accountability rather than informal reporting. While many facility management providers rely on manual checklists and periodic inspections, Opus Operations uses real-time performance monitoring, on-site supervision, and centralized reporting to verify service quality across every location.
Yes. Opus Operations is fully licensed, bonded, and insured, including registration as a New York City Department of Consumer and Worker Protection Construction Labor Provider (License #2114664-DCA). The company maintains active liability insurance and workers’ compensation coverage for all employees and service areas.
Opus Operations provides facility management and staffing services for commercial office buildings, residential properties, hospitality venues, healthcare facilities, educational institutions, shelters, and government-operated sites. Services are adapted to meet the operational, safety, and compliance requirements of each serviced environment.
Yes. Opus Operations offers multiple facility services under a single contract, allowing clients to combine cleaning, staffing, security, and front-desk services with unified management, consolidated reporting, and centralized billing.
Opus Operations is headquartered in Monsey, New York, and provides facility management services nationwide. The company operates through regional management teams serving multiple U.S. markets, including New York, New Jersey, Florida, Texas, and Pennsylvania.
Discover how we hire, train, and manage reliable teams that represent your brand with professionalism and care.
All staff are employed directly by Opus Operations. We do not subcontract labor. This allows full control over hiring standards, training, supervision, compliance, and service consistency across all locations.
All staff are employed directly by Opus Operations. We do not subcontract labor. This allows full control over hiring standards, training, supervision, compliance, and service consistency across all locations.
Opus Operations staff receive OSHA training and site-specific instruction based on their assigned role and environment. Where required, team members hold active New York State Security Guard and Fire Guard certifications, as well as CPR and First Aid credentials. Training is documented and refreshed on an ongoing basis.
Before assignment, staff are trained on each site’s operational protocols, safety requirements, and regulatory standards. Supervisors verify compliance through inspections, task tracking, and documented reporting to ensure alignment with client and industry requirements.
Opus Operations assigns supervisors and management personnel to oversee on-site teams. Supervisors monitor attendance, task completion, and performance, and serve as the first point of escalation for operational issues, quality concerns, or client requests.
Opus Operations maintains cross-trained teams and backup coverage for every account. If a scheduled staff member is unavailable, a trained replacement is deployed promptly to prevent service disruption and maintain operational continuity.
Yes. Opus Operations maintains a diverse workforce and can provide bilingual or multilingual staff based on site needs. Language capabilities are matched to client environments to support clear communication and effective service delivery.
Yes. All Opus Operations staff wear branded uniforms and carry visible identification while on duty, ensuring clear identification, professionalism, and on-site security compliance.
Opus Operations monitors service quality through a centralized digital management system that tracks task completion, attendance, inspections, and on-site activity in real time. Supervisors and managers use this system to oversee daily operations and verify that services are delivered according to defined standards.
Performance is measured against predefined task lists, service schedules, and site-specific requirements. Completion is verified through digital logs, supervisor inspections, and documented confirmations, creating a verifiable record of work performed at each location.
When service standards are not met, the issue is logged immediately within the system and flagged for supervisory review. Corrective action is taken promptly, documented, and reviewed to prevent recurrence and maintain service continuity.
Issues are escalated automatically through the management system based on severity and urgency. On-site supervisors address immediate concerns, while management is notified for broader or recurring issues. Clients are kept informed as appropriate throughout the resolution process.
All client communications are managed through our advanced digital log and reporting system, which provides real-time visibility into every task, inspection, and update. Additionally you can always reach out to your assigned facility manager who is always available on call.
Yes. Clients have access to service logs, inspection records, and performance reports through Opus Operations’ reporting tools. These records provide visibility into completed tasks, quality checks, and operational activity.
Opus Operations maintains 24/7 response capability for urgent issues. Emergency alerts are routed through the management system to supervisors and management teams, enabling rapid assessment, deployment, and resolution based on the situation’s requirements.
Opus Operations maintains 24/7 response capability for urgent issues. Emergency alerts are routed through the management system to supervisors and management teams, enabling rapid assessment, deployment, and resolution based on the situation’s requirements.
See how our systems, technology, and management processes ensure consistent performance and measurable results.
Explore our customizable service packages, transparent pricing, and flexible contract options designed to meet your facility’s needs and budget.
Each Opus Operations service package is customized based on the facility’s size, usage, and service requirements. Standard packages typically include scheduled cleaning or maintenance tasks, trained on-site staff, supervision, supplies, quality inspections, and documented service reporting.
Each service agreement clearly defines which services are included in the base scope and which are optional. Core services typically cover scheduled cleaning or maintenance, staffing, supervision, and reporting, while optional services may include specialty cleaning, post-construction work, event staffing, or expanded coverage hours. All optional services are outlined separately to prevent scope ambiguity.
Service costs are based on factors such as facility size, service frequency, scope of work, staffing requirements, operating hours, and site-specific compliance needs. These variables ensure pricing reflects actual operational requirements rather than flat-rate assumptions.
Opus Operations provides customized pricing proposals rather than fixed hourly or square-foot rates. Each proposal is developed after reviewing the facility’s needs and scope of work, resulting in transparent, line-item pricing aligned with the required services.
Pricing is customized per site based on each location’s size, usage, service requirements, and operating conditions. For multi-location portfolios, Opus Operations applies consistent pricing logic and oversight standards while tailoring costs to reflect the specific needs of each facility.
Service plans are structured through service agreements that define scope, staffing, and scheduling while allowing flexibility to adjust as needs evolve. Agreements are designed to support long-term operations without locking clients into inflexible service structures.
Yes. Services can be modified, expanded, or scaled as facility needs change. Dedicated account management teams coordinate adjustments to staffing levels, schedules, or service types to maintain continuity and alignment.
Yes. Opus Operations provides continuous service coverage, including overnight, weekend, and holiday operations when required. Coverage levels are defined based on each facility’s operational needs.
Yes. Clients may request one-time or short-term services such as deep cleaning, post-construction cleanup, or event staffing. These services are scheduled based on availability and site requirements.
Service plan activation timelines depend on scope, staffing requirements, and site readiness. In many cases, Opus Operations can begin service within days once requirements are confirmed, staffing is assigned, and onboarding is completed. Activation timelines are communicated clearly during the planning process.
No. Opus Operations provides clear, line-item pricing that outlines all included services and costs. Any changes to scope or services are reviewed and documented in advance to ensure pricing transparency.
Explore our customizable services, transparent pricing, and flexible contract options designed to meet your facility’s needs and budget.
Yes. We operate around the clock, providing continuous coverage for cleaning, hospitality, and security coverage. Whether it’s overnight cleaning or an urgent repair, Opus Operations is always on call.
Yes. Opus Operations provides full holiday coverage across all services. Our system ensures steady support, even on federal and religious holidays. Whether your property needs extra staff during peak seasons or standard operations on holidays, you can get always request a quote to maintain consistent quality and safety.
All client communications are managed through our advanced digital log and reporting system, which provides real-time visibility into every task, inspection, and update. Additionally you can always reach out to your assigned facility manager who is always available on call.
Our standard service agreements outline your full scope of work, staffing, and scheduling needs with built-in flexibility to adjust as your property evolves. They include all labor, supervision, supplies, and quality control systems to ensure consistent results. Every contract also covers safety compliance, insurance, and performance tracking for complete transparency and reliability.
Yes. Our Portfolio highlights examples of properties we service and client testimonials reflecting our commitment to consistency, reliability, and results.
Yes. You can request one-time or seasonal services, such as deep cleaning, post-construction cleanup, or event staffing, whenever the need arises. Simply get in touch at the time of service need, and a trained team will be right over.
Never. Our proposals include clear, line-item pricing with no hidden costs. We believe in transparency from start to finish. Get a quote now and see exactly what’s included, no surprises, just honest pricing.
You’ll have a dedicated account manager who’s always on call to help and assist. They’ll adjust staffing levels, schedules, or service types as your facility evolves. We can expand or modify your plan quickly to match your new requirements.
Yes. Our Portfolio highlights examples of properties we service and client testimonials reflecting our commitment to consistency, reliability, and results.
You can request a quote by submitting basic facility details through Opus Operations’ contact or quote request form. Once received, a member of the team reviews your request and follows up to confirm scope, timing, and next steps.
To prepare an accurate estimate, Opus Operations typically reviews information such as facility size, location, service type, operating hours, frequency requirements, and any site-specific compliance needs. Additional details help ensure the proposal reflects actual operational requirements.
The quoting process timeline depends on the scope and complexity of services requested. In many cases, proposals are prepared within a few business days once all required information is confirmed.
Service agreements define scope, staffing, and scheduling requirements while allowing flexibility as needs evolve. Contract terms are structured to support continuity without unnecessary rigidity, and details are reviewed during the proposal stage.
Once a proposal is approved, Opus Operations coordinates onboarding, staffing assignments, scheduling, and site preparation. Clients are guided through the setup process to ensure a smooth transition into active service.
Service start timelines depend on staffing, site readiness, and scope. In many cases, services can begin shortly after onboarding is completed, with timelines communicated clearly during planning.
Your facility deserves more than just service; it deserves a partner.
At Opus Operations, we combine technology, accountability, and care to deliver results you can measure and trust.
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