Managing the Front, Having Your Back
At Opus, creating comfort at scale isn’t just our promise, it’s what we do best. We understand that every environment, from residential towers to commercial properties, thrives when hospitality is seamless, intuitive, and elevated. Our professional hospitality teams enhance every experience, ensuring that your guests feel valued from the moment they arrive to the moment they leave.
We can provide hospitality staffing for the day-to-day management of your facility. Every Opus employee is highly trained, service-focused, and dedicated to upholding your industry standards of professionalism and guest care. Whether long-term or short-term, our hospitality agency delivers reliable, efficient, and polished service teams who embody your brand’s commitment to excellence.
From the moment your guests pull up until the moment they depart, they’ll experience the signature Opus standard, valets greeting them curbside, bellhops handling their packages, doormen ushering them in, front desk staff managing check-ins, and housekeeping and security ensuring their comfort and safety.
At Opus, we go beyond staffing, we curate your facility management experience. Every touchpoint matters, and we’ll do whatever it takes to guarantee 100% guest satisfaction. Because when comfort is created at scale, excellence becomes second nature.
What’s the difference between a concierge and a lobby attendant?
A concierge focuses on guest convenience, handling reservations, directions, and special requests, while a lobby attendant manages the flow of people entering and leaving, ensuring the lobby remains clean, organized, and secure. Together, they create a polished facility experience for residents and guests.
How do valet and bellhop services improve the guest experience?
Professional valet services streamline parking and arrival, eliminating stress for guests, while bellhops handle luggage and packages with care. These amenities elevate your property’s reputation by combining efficiency with a personal touch.
Do you provide housekeeping and houseman staffing for residential and commercial buildings?
Yes. Our housekeepers and housemen are trained in property maintenance, cleanliness, and guest satisfaction. We offer daily, weekly, or as-needed staffing to maintain pristine conditions across common areas, rooms, and back-of-house operations.
Can you supply trained engineers and security for my facility?
Absolutely. Opus provides licensed building engineers for maintenance and technical support, as well as professional security personnel to ensure safety and compliance at every hour. Both roles are integrated into your operations for seamless facility management.
How quickly can you fill a front desk or concierge position?
Our hospitality staffing specialists can usually provide qualified, vetted professionals within days of requesting a quote. We understand the urgency of maintaining smooth operations, so we work efficiently to match you with the right fit for your property.
Still have questions?
Explore our full FAQ page for more details about front desk staffing, concierge and hospitality services, and facility management solutions, or get in touch with us directly to create a customized plan for your property.
SERVICES INCLUDE
As guests grow more discerning, and bad reviews are commonplace, hotels and resorts need to maintain an ever-mounting standard of service. Our housekeeping managers ensure an impeccable guest experience, with meticulous room turnovers complete and inspected, all in time for your guests’ arrival.
Get in touch with a Hospitality Services Specialist
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